8k8app Privacy Policy

1 Introduction

8k8app is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.

This Policy applies to all personal data collected through the 8k8app website at https://8k8app.org, our mobile applications, customer support channels, and any other service we operate. It applies to all registered players, visitors, and any individual whose personal data we process in connection with the platform.

We encourage you to read this Policy carefully. If you have any questions after reading it, our Data Protection Officer is available to assist you — see Section 17 for contact details.

2 Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, 8k8app acts as the Personal Information Controller in respect of the personal data of its registered players and website visitors.

As Personal Information Controller, 8k8app determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable Philippine data protection law.

3 Personal Data We Collect

We collect only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:

Category	Examples	Purpose
Identity Data	Full name, date of birth, nationality, government-issued ID number	Account registration, KYC verification, age verification (21+)
Contact Data	Email address, mobile number, residential address	Account communications, support, transaction notifications
Financial Data	GCash number, bank account details (BPI, BDO, Metrobank), transaction history	Processing deposits and withdrawals in Philippine Peso (₱)
KYC Documents	Passport, driver's license, SSS/GSIS ID, proof of address	Identity verification, anti-money laundering compliance
Technical Data	IP address, device type, browser, operating system, session logs	Platform security, fraud prevention, service improvement
Usage Data	Games played, bets placed, session duration, feature interactions	Responsible gaming monitoring, personalization, analytics
Communications Data	Live chat transcripts, support emails, feedback submissions	Customer support, dispute resolution, service improvement

We do not intentionally collect sensitive personal information beyond what is required for KYC and regulatory compliance. Where sensitive data is collected (such as a copy of a government-issued ID), it is handled with the highest level of security and access controls.

4 How We Collect Your Data

8k8app collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the platform, including through cookies, web beacons, and server logs. See Section 8 for full details on our cookie practices.
• Third-party sources: Identity verification data from KYC service providers; fraud and risk data from anti-money laundering screening services; payment data from GCash, PayMaya, BPI, BDO, and Metrobank in connection with your transactions.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012, 8k8app processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account management, processing deposits and withdrawals, and providing access to games.
• Legal obligation: Processing required to comply with applicable Philippine laws, including the Anti-Money Laundering Act (AMLA), KYC regulations, and tax reporting obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement — where such interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 How We Use Your Personal Data

8k8app uses the personal data we collect for the following purposes:

• To create, verify, and manage your 8k8app account, including identity verification and age confirmation (21+ requirement).
• To process deposits and withdrawals in Philippine Peso (₱) via your chosen payment method.
• To provide access to all games and features on the 8k8app platform, including slots, bingo, keno, crash games, and live dealer tables.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activity in compliance with Philippine law.
• To monitor gaming activity for responsible gaming purposes, including identifying signs of problem gambling and activating player protection tools where appropriate.
• To communicate with you about your account, transactions, promotions, and platform updates.
• To respond to your customer support inquiries and resolve disputes.
• To improve the platform through analytics, A/B testing, and user experience research.
• To comply with our legal and regulatory obligations under Philippine law.

7 Data Sharing & Disclosure

8k8app does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your personal data only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist us in operating the platform, including KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, fraud detection services, and customer support tools. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
• Regulatory and law enforcement authorities: Where required by Philippine law, court order, or regulatory directive — including disclosures to the Anti-Money Laundering Council (AMLC) and other competent authorities.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 8k8app's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.
• With your consent: In any other circumstance where you have given your explicit prior consent to the sharing of your data.

8 Cookies & Tracking Technologies

8k8app uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit our website. We use the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, game display options, and responsible gaming tool configurations.
• Analytics cookies: Help us understand how players use the platform — which games are most popular, where users encounter difficulties, and how we can improve the overall experience. Data collected is aggregated and anonymized where possible.
• Marketing cookies: Used only with your explicit consent to deliver relevant promotional content about 8k8app offers. You may withdraw consent at any time.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 8k8app platform.

9 Data Retention

8k8app retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AMLA and KYC regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• Customer support communications: Retained for three (3) years from the date of the last interaction.
• Technical and usage data: Retained for up to two (2) years for security and analytics purposes, after which it is anonymized or deleted.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

When personal data is no longer required, it is securely deleted or anonymized in accordance with our data disposal procedures.

10 Data Security

8k8app implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the 8k8app platform.
• Encryption at rest for all stored personal data and financial records.
• Role-based access controls ensuring that only authorized personnel can access personal data, strictly on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing conducted by independent security professionals.
• Multi-factor authentication for all internal systems that process personal data.
• Comprehensive staff training on data protection and information security practices.
• An incident response plan for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

11 International Data Transfers

Some of our trusted service providers — including cloud hosting and KYC verification partners — may process your personal data outside of the Philippines. Where such international transfers occur, 8k8app ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.

Safeguards for international transfers include contractual data processing agreements incorporating standard data protection clauses, and transfers only to jurisdictions or organizations that provide an adequate level of data protection as recognized by the National Privacy Commission.

12 Children & Minors

The 8k8app platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and return any deposited funds at our discretion. If you believe that a minor has registered on the 8k8app platform, please contact our support team immediately.

13 Exercising Your Data Rights

As a data subject under the Data Privacy Act of 2012, you have the rights described in the "Your Data Rights" section above. To exercise any of these rights, please submit a written request to our Data Protection Officer at [email protected].

When submitting a data subject request, please include:

• Your full name and registered email address on 8k8app.
• A clear description of the right you wish to exercise and the specific data concerned.
• A copy of a valid government-issued ID to verify your identity (required to protect against unauthorized requests).

We will acknowledge your request within five (5) business days and respond substantively within fifteen (15) business days. Where a request is complex or involves a large volume of data, we may extend this period by a further fifteen (15) business days, with prior notice to you.

We will not charge a fee for processing data subject requests unless they are manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee or decline to act on the request.

14 Marketing Communications

With your consent, 8k8app may send you promotional communications about new games, bonuses, Philippine holiday promotions (such as Independence Day offers on June 12), and other 8k8app news via email or SMS.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email we send you.
• Updating your communication preferences in your 8k8app account settings.
• Contacting our support team or DPO directly.

Withdrawal of marketing consent will not affect your ability to use the 8k8app platform or receive transactional communications related to your account (such as deposit confirmations, withdrawal notifications, and security alerts).

15 Third-Party Links

The 8k8app platform may contain links to third-party websites or services. This Privacy Policy applies solely to the 8k8app platform and does not cover the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

8k8app is not responsible for the content, privacy practices, or data handling of any third-party website, even if accessed through a link on our platform.

16 Changes to This Privacy Policy

8k8app reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the 8k8app platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

We recommend reviewing this Policy periodically to stay informed of how we protect your personal data.

17 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 8k8app, please contact us through any of the following channels:

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing the Data Privacy Act of 2012.